Delivery & Cancellation
Delivery Charges (inc Vat)
Next Day Courier delivery nationwide (Tuesday-Friday):
£25 – pre - 10.30am
Saturday Delivery
£35 – pre - 10.30am
Free collection
Collect free (Monday – Friday) from our Hampshire workshop, please note own buckets must be supplied:
The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire, SO24 0LF
Delivery Postcodes and Exclusions
We can deliver to most UK postcodes but there are exceptions in the highlands and Islands as it can take two days to reach by van and sadly our flowers don't suit that environment. Unfortunately we are unable to deliver to:
AB37-38, AB41-56, IV1-20, IV25, IV30-37, IV63, KW1-3, KW6-10, KW14,PH15-26, PA21-35, PA37-39, PH33,49, IV21-24, IV26-28, IV40, KW5,KW11-13, FK18-21,PA36, PA40, PH30-32, PH34-41,PH50, HS1-9, IV41-56, KA27-28, KW15-17, PA20, PA41-49, PA62-76, PH42-44, ZE1-3 Northern Ireland, Isle of Man, Scilly Isles.
What will happen if I am not at the delivery address to receive the flowers?
The flowers will, by default, be left safe and dry on the premises or with a neighbour. Please note that the courier will not call you to ensure you are at home before delivery, however if you download the DPD app then you will be sent a time slot for delivery.
Cancellation Policy
Order Cancellation
Whilst we understand that plans can change, once your order is placed, it is then sent to our farm where your stems are reserved specifically for you until they are ready to be cut and dispatched to fulfil your order. This forms an integral part of the premium service we provide to our Trade customers. The stems you order therefore cannot be resold to others.
We regret it is not possible for us to accept cancellations within 7 working days from the despatch date. Your acceptance of this is appreciated.
Order Amendments
If you wish to make any other changes to your order you can do so a minimum of 7 days before the dispatch date of your order by e-mailing us using the form in the Contact Us page of our site or by calling us on 01730 818 300. Any amendments or additions within 7 days of your dispatch date should be requested by emailing the Trade team on trade@realflowers.cio.uk or calling 01730 818 300. We will do what we can to help.
Should you wish amend your delivery address or instructions, please advise us at least 24 hours in advance of the delivery date to allow us time to make the changes that you would like.